CONTACT US
Have a question or need help with a purchase? Drop us a line and we'll get back to you.
Thank you for choosing Illicit!
Product Issues
Having a problem with a product you’ve purchased? Before you reach out, we recommend you first start with the dispensary you made your purchase from. As a distributor, Illicit is unable to directly provide refunds or replacements outside of our licensed retailer partners. If you’re still having trouble, click the link, complete the form, and we’ll reach out soon.
Frequently Asked Questions
No, we do not respond to unsolicited requests to purchase hardware.
Maybe! Provide us as much information as you can and our team will be happy to review.
Yes, approved online retailers are welcome. We require adherence to our brand guidelines and pricing policies.
Our Gummies and Caramels are not vegan, however our Power Chords, Gemstones, and Tinctures are vegan.
Check out our Careers page for current job openings.
Complete our Wholesale Application form here and a member of our sales team will be in touch. Please note: we currently only sell in Missouri, New Jersey, and New York.
Frequently Asked Questions
Most replacements are handled through the licensed retailer where you bought it, but we’re always here to help. Reach out with your receipt and photos - if we can’t replace it directly, we’ll do our best to make sure you’re taken care of.
This is usually due to oil viscosity or temperature. Try warming the cartridge slightly in your hand or with a hairdryer on low heat. Still no luck? Contact us and we’ll walk you through next steps - or assist with a replacement if needed.
Cannabis affects everyone differently. If you feel something’s off—like no effect, too strong, or strange flavor—reach out to us with the product details (batch number, purchase location, etc.) so we can look into it.
Yes. While batch info helps, we can still assist. Just give us the product type, store, date of purchase, and any photos or details you have.
Submit an inquiry and detail the circumstances and we’ll dive into it further. We take safety seriously - and we’ll make sure it’s handled properly.
We have had periodic reports of black market dealers distributing rip-offs of our product under these false names, sometimes at non-licensed dispensaries taking advantage of the THCa loophole. When in doubt, visit the Products page on our site and confirm the labels and names are the same. If you come across this issue, we’d appreciate your reporting it to us so we can file a complaint with the state.